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Trainings

Empowering Excellence Through Shared Experience

Throughout my career, from consulting at McKinsey, leading change at Santander and founding DEC to evangelizing CX in corporations and now investing in cutting-edge startups, I’ve lived the challenges and triumphs of business growth. I have been teaching at top business schools, board rooms, and corporate universities, always passionate about sharing these hard-won insights in a practical and interactive way.

My training sessions are packed not just with a lot of thinking, but also with real-world examples and practical strategies I’ve personally tested in the trenches of corporate innovation and startup ecosystems. Whether we’re diving into customer experience transformation, exploring the latest in AI applications, or crafting agile business strategies, I bring the same energy and hands-on approach that’s driven my own success.

UC.M

We can work together to elevate your team's capabilities, challenge conventional thinking, and ignite the kind of innovation that drives real business growth.

Corporate Innovation: Igniting Change from Within


Unlock the secrets of fostering a culture of innovation in large organizations. Learn how to overcome bureaucratic hurdles, align innovation with business goals, and drive meaningful change across your company.

A Profitable CX: Turning Customer Experience into Business Value.

Discover how to transform customer experience from a cost center to a profit driver. Explore strategies to align CX initiatives with business objectives and create experiences that not only delight customers but also boost your bottom line.

CX Strategy Workshop: Crafting Your Customer-Centric Roadmap


An interactive session designed to help you develop a comprehensive CX strategy tailored to your organization. Learn to identify key touchpoints, measure customer satisfaction effectively, and create an actionable plan for CX improvement.

Advanced CX in the AI era

Leveraging Technology for Superior Experiences
Explore cutting-edge AI applications in customer experience. From predictive analytics to AI agents learn how to harness the power of AI to create seamless, personalized customer journeys.

Corporate Venture Capital Decoded: Investing in business growth


Demystify the world of corporate venture capital. Understand what CVC means for you and learn how to design and structure a CVC to drive innovation and growth for your corporation.

International Startup Investing: Navigating Global Opportunities
with minimum risks.

Gain insights into the complexities and opportunities of investing in startups across borders. Learn to navigate cultural differences, understand diverse market dynamics, and build a global portfolio that drives innovation and returns.

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